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Management Team

Cruise Connections' leadership in the cruise industry is driven by a cohesive, yet diverse management team, with an average of over 20 years of travel experience.   Management Team
  Sales Team
  Customer Care Team
  Marketing Team

Sanjay Goel, President  
Jatinder Dhesi, Chief Financial Officer John Brand, National Sales Manager
Criz Punsalan, Marketing Manager Paul Johnson, Sales Manager
Charlotte Johnson, Manager, Vacation Planning

Sanjay Goel

Sanjay Goel
President
sanjayg@cruise-connections.com
1-800-661-WAVE x309

Well-known throughout the cruise industry for his business acumen, Sanjay founded Cruise Connections in 1993. Under his leadership, Cruise Connections has won several travel industry awards and has been Canada's largest cruise-only retailer for more than a decade.

His career in Travel has spanned nearly three decades and has seen him excel in every facet, including marketing, consolidation, and sales. Additionally, Sanjay has traveled extensively and has been on over 300 cruises, personally becoming acquainted with numerous ports worldwide.

His first priority is serving you, our clients, and he holds customer service in very high esteem. "Our business was built one customer at a time. Every client is treated as if they are our only customer."

Throughout his career, Sanjay has sat on numerous advisory boards including those of the top cruise lines and Ensemble Travel Group, an organization of more than 1000 travel agencies in North America.

An innovator to many, Sanjay's recent initiatives have seen Cruise Connections form exclusive partnerships bringing about some of the biggest travel programs in Canada. One of these programs includes the highly successful Mediterranean Odyssey, in collaboration with Canada's national newspaper The Globe and Mail.

Jatinder Dhesi

Jatinder Dhesi
Chief Financial Officer
jatinder@cruise-connections.com
1-800-661-WAVE x323

Truly a jack of all trades, Jatinder has worked at Cruise Connections in all capacities since joining the team in 1998.

He is very much aware of all the fine points of the cruising industry, from travel trends to sales. Jatinder worked from within our finance department to his current role as CFO.

While his role is behind the scenes, it is crucial to our clients nonetheless as he oversees important processes including client billing and payment. "Our clients value our ability to ensure them a worry-free hassle-free vacation and financial integrity is the backbone of that promise."

 

John Brand

John Brand
National Sales Manager
johnb@cruise-connections.com
1-800-661-WAVE x346

John's over 40 years of experience in the travel industry is without comparison. He is the intricate piece of the puzzle at Cruise Connections that connects the dots between product knowledge and understanding your needs.

John ensures that our sales and customer care team understand what it is that we offer. "Cruise Connections is your friend in the cruise industry. We are first dedicated to finding you the right cruise and then getting it to you for the lowest price."

Having personally visited all of the most popular destinations, including those in Europe, Asia and the Caribbean, allows him to further spearhead our sales team as he keeps them up to date on new trends and the best valued packages.

Criz Punsalan

Criz Punsalan
Marketing Manager
criz@cruise-connections.com
1-800-661-WAVE x420

Criz's number one priority is understanding who our clients are. She works closely with our sales and customer care team to ensure that we effectively meet your requests.

A truly accomplished marketing professional, she has over 15 years experience, in both Canada and the U.S., and her contributions to Cruise Connections have even earned her a "Wave Maker Award".

There is not a new ship or unique sailing that slips past Criz. She has traveled extensively and strives to be on top of industry trends and news which she shares with our clients. "Our goal is to keep you well-informed and help you make the best choices for your vacation."

Paul Johnson

Paul Johnson
Sales Manager
paul@cruise-connections.com
1-800-661-WAVE x364

Paul has trained some of the most effective sales teams in the cruising industry, both in North America and in the U.K. 14 years experience and a passion for traveling has given him exceptional industry knowledge and excellent customer service skills.

"We may not be able to get you everything, but you can be assured of our dedication to working on your behalf and finding the answers that you need."

He also coordinates with our customer care team to assist you quickly and effectively and to ensure that the details of your vacation are handled, leaving you with nothing to worry about.

Charlotte Johnson
Manager, Vacation Planning
charlotte@cruise-connections.com
1-800-661-WAVE x408

With over 14 years experience, Charlotte focuses on bringing all the pieces together, from discount airfares to that perfect hotel before or after your cruise.  Her back ground in travel and tourism and extensive travels around the world, from Maldives and Egypt to Australia and Fiji, has made Charlotte skilled at finding the best tours and excursions and can assist in taking your trip from great to perfect.